Troubleshooting issues related to outdated software and performing updates to improve functionality and add new features.
Diagnosing and fixing problems related to Wi-Fi or Ethernet connections, ensuring the smart TV maintains a stable connection to access online content and services.
Resolving problems with pre-installed apps or assisting with the installation of new apps. This might include fixing crashes, addressing loading issues, or helping with login problems.
Improving streaming performance by adjusting settings or resolving issues that cause buffering, lag, or quality degradation.
For TVs that support voice commands through integrated assistants (like Google Assistant, Siri, or Amazon Alexa), technicians can help fix recognition or connectivity issues.
Assisting with the setup and troubleshooting of connections with external devices such as soundbars, gaming consoles, or smart home devices.
Helping set up or troubleshoot parental controls to manage content accessibility for children.
Providing advice and solutions to enhance the security of smart TVs, including firmware updates, settings adjustments, and tips on protecting personal information.
In some cases, if a smart TV experiences a failure that affects its storage, technicians might offer services to recover personal data or settings where possible
Offering personalized training or consultations for users to better understand and utilize the full range of features their smart TVs offer.
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